Online Banking Center

You depend on your cellphone.  In fact, you've probably lost count of the different apps you use.  Well, how would you like to do all of your Big Sky Western banking from your web-enabled cellphone?  So easy, so complete, it's like having a personal banker in the palm of your hand...its well, "a piece of cake!"


 

How do I enroll in Mobile Banking?

What are the restrictions on the type of mobile device that can be used to access accounts?

Is there a cost to use Mobile Banking from Big Sky Western Bank?

What functions can I perform from my mobile device?

How do I know if my transfer or bill pay was entered successfully?

What if I no longer want to be a mobile user?

What happens if I lose my mobile device?

Why can't I add a payee?

What happens if I lose communication/signal during a transaction?

What do I need to do if I get a new phone?

How can I search for a transaction?

Can I use any mobile device to access my accounts?

How do I delete a Bill Payment that I set up through my mobile device?

When I try to enter an amount for bill payment or transfer I can't enter any numbers, only letters.

What if I can't get my mobile device to work with Internet Banking?


 

 1.  To utilize mobile banking you need to have an Online Banking account through Big Sky Western Bank.  Click here to establish an online banking account if you do not already have one.  If you already have Online Banking you can enroll 2 different ways:

A.  Download our Big Sky Western Bank mobile app from the Apple App Store or Google Play or access m.bigskybank.com from your mobile browser, and login with your current user ID and Password.

B.  Log in to your Online Banking account, select the Options Tab, then select the Mobile Settings tab.  There will be two tabs under Mobile Settings:  Mobile Web {full mobile banking capabilites} and Mobile Text {text-only capabilities}.  Enable one or both of these functions based on your mobile device service, plan and individual needs.

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2.  Big Sky Western Bank mobile banking works with any web-enabled mobile phone device whose network allows secure SSL traffic.

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3.  Standard web or text-message rates may apply, but there is no fee from Big Sky Western Bank.

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4.  Provided that you have the access to the following within your Online Banking, you can:

  • View Transaction History
  • View Account Balances
  • Transfer Funds Between Accounts
  • Pay Bills to Existing Payees
  • View Alerts

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5.  If you have selected to receive text alerts, each time you make a transfer or bill payment, a confirmation SMS text message is sent to your mobile device.  If you do not receive a confirmation text message, you can log into your Online Banking to assure the transaction was processed.

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6.  Log into your Big Sky Western Bank online banking site and select the following:  Options>Mobile Settings>Deselect "activate mobile banking access">Click Agree.

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 7.  Since your account data is not stored on your mobile device, your information cannot be stolen.  When you replace your device, simply edit your Mobile Settings and make any changes to your Wireless Provider and/or Phone Number. 

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 8.  Functionality is limited to sending payments to already established payees.  To add a new payee, log in to the online banking site, select Bill Payment and add new payee.  You can then submit payments to that payee via your mobile device. 

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9.  When you complete a transaction from  your mobile device (bill payment, funds transfer etc) you will receive a SMS Text message as confirmation that the transaction was successful.  If you do not receive this message due to a dropped call or lost signal, you can log into your Online Banking to assure the transaction was processed.  If the transaction was not successful re-submit any transactions that did not process. 

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10.  If you simply get a new phone but keep the same phone number and provider, no changes on your part are necessary.  If you switch providers and/or phone number, log in to your Online Banking via a computer and update your information on the Options>Mobile Settings page.  You will not receive SMS Text Messages regarding Mobile Banking transactions if your phone number is not correct. 

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 11.  You will only be able to view 15 days; worth of transaction history on your mobile device.  There is not a search function.  To view 90 days'worth of transaction history you can log in to your Big Sky Western Bank online banking.  You may also view 18 months' worth of statements through online banking  if you have enrolled for electronic statements.

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 12.  Yes.  You can access your accounts via any mobile device that is web-enabled and allows secure SSL traffic.  The only difference is that SMS text messages will be sent to the phone number entered when enrolling for mobile banking, not necessarily the device from which you perform a transaction.

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 13.  You must log in to your Online Banking via a computer to delete any bill payment transaction.

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14.  Check your phone's settings to make sure you don't have Alpha-only enabled on the keypad.

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15.  There are a number of reasons that you may experience trouble accessing the mobile version of your Online Banking via a mobile device.  To use the mobile version, your phone needs to meet the following minimum requirements:  Your mobile device must be web enabled and your mobile network must allow secure SSL traffic.  You may need to contact your mobile provider to determine this.